Case Study #2:

Bringing New Luster to Boston Harbor

Synopsis

A shimmering luxury hotel comes to historic Boston Harbor, and Titan orchestrates a solution for the interior finishing touches.

This article originally appeared in the Summer 2007 edition of the Atlas Amplifier, the magazine of Atlas World Group.

There's a new jewel on the Boston waterfront, a luxury development with two 22-story towers gemmed in mirrored glass. Besides 130 posh condominiums, it houses the elegant InterContinental Boston Hotel — 424 guest rooms and all the upscale amenities you would expect from the flagship brand of hospitality giant InterContinental Hotels Group.

In making the hotel ready for occupancy, InterContinental engaged Titan Global Distribution for a key logistics solution. Drawing on the resources of the Atlas agent network, plus local carpenters and laborers unions, Titan orchestrated a plan to efficiently furnish guest rooms.

Titan installation experts started last April, employing day and night shifts to furnish 398 king and double rooms and 26 suites. Project Manager James Gibson oversaw the work to ensure each room's appointments would be perfectly placed.

"We installed artwork, mirrors, entry consoles, and headboards that incorporated pre-installed artwork," says James. "All told, we placed the contents of 75 trailers and 25 straight trucks."

Personal Movers, located in Billerica, Massachusetts (780), provided the warehousing and transportation services that kept the materials moving in a steady stream to the job.

"We received materials from vendors all over the country and from Canada," says Sharon Pellerin, Customer Service Coordinator with Personal Movers. Storing the more than 650,000 pounds required 30,000 square feet of warehouse space. Due to the high-end quality of furniture, special care was needed while handling and storing the product.

Warehouse Manager Mike Burnett worked with James to ensure shipments were organized for the most efficient off-loading at the job. Shifting deadlines and occasional surprises kept the Personal Movers team on its toes.

"Mike and his team were amazingly flexible," says James. "There were a few unexpected challenges along the way, but they came through every time."

"This was a great experience for us," says Sharon. "It was especially enjoyable to work with Titan...they really know what they're doing."

"We had not worked with Personal Movers before, but their capabilities were a good fit," says Titan Director of Installations Bill Dickerson. "They did an outstanding job."